Frequently Asked Questions
Camellios is an eco-friendly, premium tea brand. We offer hand-blended teas of the highest quality, available as loose leaf or plastic-free tea bags. Always real loose leaf tea, never dust or fannings. All our teas are blended and packed exclusively in the UK using sustainable, planet-friendly packaging.
Camellios is an eco-friendly, premium tea brand. We offer hand-blended teas of the highest quality, available as loose leaf or plastic-free tea bags. Always real loose leaf tea, never dust or fannings. All our teas are blended and packed exclusively in the UK using sustainable, planet-friendly packaging.
Our teas are sourced from trusted growers worldwide who use sustainable farming practices and minimise pesticide use. They are then hand-blended and packaged in the UK to ensure the highest quality.
Our teas are sourced from trusted growers worldwide who use sustainable farming practices and minimise pesticide use. They are then hand-blended and packaged in the UK to ensure the highest quality.
We take sustainability seriously. Our outer cartons are fully recyclable, and our tea bags are plastic-free and biodegradable. We’re continuing to improve our packaging to make it as eco-friendly as possible.
We take sustainability seriously. Our outer cartons are fully recyclable, and our tea bags are plastic-free and biodegradable. We’re continuing to improve our packaging to make it as eco-friendly as possible.
We use only 100% natural ingredients and add natural flavourings where needed. No artificial additives or colouring — ever.
We use only 100% natural ingredients and add natural flavourings where needed. No artificial additives or colouring — ever.
We ship across the UK and to most countries worldwide.
We ship across the UK and to most countries worldwide.
UK delivery: usually 2–4 working days.
International delivery: varies by destination.
UK delivery: usually 2–4 working days.
International delivery: varies by destination.
Delivery is free across the UK on all orders.
International shipping costs vary by location and are displayed at checkout. All international parcels are shipped DDU (Delivered Duty Unpaid) — please check your country’s customs fees before ordering.
Delivery is free across the UK on all orders.
International shipping costs vary by location and are displayed at checkout. All international parcels are shipped DDU (Delivered Duty Unpaid) — please check your country’s customs fees before ordering.
You’ll receive a dispatch confirmation email with tracking details as soon as your order leaves our warehouse.
You’ll receive a dispatch confirmation email with tracking details as soon as your order leaves our warehouse.
Use about 1 teaspoon (around 2g) per cup. Adjust to taste for a stronger or lighter brew.
Use about 1 teaspoon (around 2g) per cup. Adjust to taste for a stronger or lighter brew.
Brew for 2–4 minutes, depending on how strong you like it. Check the back of your pouch or carton for the best brewing time for each tea.
Brew for 2–4 minutes, depending on how strong you like it. Check the back of your pouch or carton for the best brewing time for each tea.
Yes, most loose-leaf teas can be steeped 2–3 times. Increase the brewing time slightly with each infusion.
Yes, most loose-leaf teas can be steeped 2–3 times. Increase the brewing time slightly with each infusion.
Absolutely. Our blends work for both hot and cold brews — check our blog for recipes and tips.
Absolutely. Our blends work for both hot and cold brews — check our blog for recipes and tips.
Keep your tea in a cool, dry place away from direct sunlight. Reseal the pouch or use an airtight container for maximum freshness.
Keep your tea in a cool, dry place away from direct sunlight. Reseal the pouch or use an airtight container for maximum freshness.
All Camellios teas have a minimum 12-month shelf life when stored properly; many stay fresh for even longer.
All Camellios teas have a minimum 12-month shelf life when stored properly; many stay fresh for even longer.
We want your shopping experience to be as seamless and secure as possible.
At checkout, you can pay using: PayPal, VISA, Maestro, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
We want your shopping experience to be as seamless and secure as possible.
At checkout, you can pay using: PayPal, VISA, Maestro, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
Yes. All payments are processed through secure, encrypted systems, and we never store your full card details.
Yes. All payments are processed through secure, encrypted systems, and we never store your full card details.
If you're having trouble completing your order, please email us at support@camellios.com and we’ll be happy to help.
If you’re paying with a debit card, double-check that you have sufficient funds and that your billing details are correct.
If you're having trouble completing your order, please email us at support@camellios.com and we’ll be happy to help.
If you’re paying with a debit card, double-check that you have sufficient funds and that your billing details are correct.
If your order hasn’t been dispatched yet, we can update or cancel it. Email us at support@camellios.com as soon as possible and we’ll take care of it.
If your order hasn’t been dispatched yet, we can update or cancel it. Email us at support@camellios.com as soon as possible and we’ll take care of it.
Unopened items can be returned within 30 days of delivery for a refund. Please note that we can’t accept returns of opened tea for hygiene reasons.
Unopened items can be returned within 30 days of delivery for a refund. Please note that we can’t accept returns of opened tea for hygiene reasons.
If your order arrives damaged, faulty, or not what you ordered, contact us immediately at support@camellios.com with your order details and a photo if possible. We’ll fix it quickly with a replacement or refund.
If your order arrives damaged, faulty, or not what you ordered, contact us immediately at support@camellios.com with your order details and a photo if possible. We’ll fix it quickly with a replacement or refund.
Simply email support@camellios.com with your order number, and we’ll guide you through the process.
Simply email support@camellios.com with your order number, and we’ll guide you through the process.
Definitely — you are always in complete control. Pause, skip or cancel your subscription at any time.
Definitely — you are always in complete control. Pause, skip or cancel your subscription at any time.
Yes. When you subscribe, you’ll receive access to a customer account portal where you can easily manage your subscription.
Yes. When you subscribe, you’ll receive access to a customer account portal where you can easily manage your subscription.
From your account, you can:
- Pause, skip, or cancel your subscription
- Update your delivery schedule or frequency
- Change your shipping address or payment method
- View your order history
From your account, you can:
- Pause, skip, or cancel your subscription
- Update your delivery schedule or frequency
- Change your shipping address or payment method
- View your order history