Frequently Asked Questions

If we didn't answer your question please contact support@camellios.com

General

Camellios is premium tea brand. We offer tea of the highest quality which is hand blended and packaged exclusively in the UK. 

All of our tea is carefully sourced from the best growers across the world. The tea is hand-blended and packaged exclusively in the UK. This is done to maintain the highest standards of quality. 

Absolutely! We take sustainability very seriously. All of our products have recyclable packaging and are entirely plastic free - we achieve this by using biodegradable tea bags and Natureflex inner bags.

At Camellios we are committed to building an ethical brand. We have therefore taken the decision to donate 5% of all profits to important causes around the world. The next time you buy with us, you'll know you're making a positive difference!

Delivery

We aim to process all orders within 2 working days. UK orders are usually delivered within 2 working days after shipping. International orders take between 6-10 days. 

UK standard shipping costs £2.99 or £3.99 for next day delivery. International shipping varies in cost depending on location. The exact cost of international shipping is displayed at checkout. 

Orders

If you made a mistake with your order, please contact support@camellios.com and we'd be happy to get that amended for you. Please get in touch as soon as possible, as we won't be able to make changes after we've shipped your items. 

We're sorry if that's the case! If there is something wrong with your order please contact support@camellios.com and we will resolve the issue for you. 

Payments

We want to make your shopping experience as seamless and safe as possible. You have a number of options at checkout. 

We currently accept payments from the following: PayPal, VISA, Maestro, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay.

If you're having issues processing your order please contact support@camellios.com and we will gladly help. If you're using a debit card, please check that you have enough funds. 

Subscriptions

Definitely - you are always in complete control. Pause, skip or cancel your subscription at any time. 

Yes! After completing your first subscription purchase, we will automatically generate an account for you. We'll email you a link so you can set your password. Use your email address and password to log in. 

You will have complete control over your subscription through your account. What you can do: 

  • Pause, skip or cancel your subscription
  • Change the frequency of your subscription 
  • Edit your delivery address and payment details